Contact - How to Reach Quatro Casino

For questions, problems or inquiries, multiple contact channels are available. Support is reachable 24/7 and responds competently in English and French.

Live Chat - Fastest Option

Live chat is the most efficient method for immediate help. Click the chat icon at the bottom right on any page. A window opens, briefly enter name and email, then you're good to go.

Average wait time sits under 3 minutes, often even faster. Staff have access to your account (after identity verification) and can solve most problems directly.

When to Use Live Chat?

Technical problems with games or login
Questions about bonus terms or promotions
Payment issues needing quick resolution
Checking verification status
General platform questions

Chat saves transcripts that can be emailed. Practical when you need the information later or as proof for something.

Email Support

For more complex matters or when you don't need immediate response, email is the better choice. Support address: [email protected]

Response time typically sits at 12-24 hours on weekdays. Weekend inquiries often get processed Monday first, unless urgent.

What Belongs in the Email

Your username or registered email address
Clear description of the problem or question
Screenshots if relevant (e.g. for technical errors)
Transaction IDs for payment issues
Your contact details if callback desired

The more detailed the inquiry, the faster and more precise the answer. "My bonus doesn't work" is less helpful than "I deposited $50 with bonus code XYZ but only $50 is in the account, not $100".

Phone Support

Telephone support is available but not as prominently advertised as chat or email. The international number is found after login in the account area under "Contact".

Costs depend on your phone provider - it's not a toll-free hotline. For most matters, chat or email are more cost-effective and equally effective.

When Phone Makes Sense

For very urgent problems where chat wait time would be too long, or when you can explain complex situations better verbally than in writing. Also for players who prefer speaking to typing.

Complaints and Disputes

If a problem wasn't resolved satisfactorily, there's a formal complaints process. Always first try resolving it with regular support. Most misunderstandings can be cleared up this way.

Escalation Process

Describe problem to support via chat or email
If no resolution, request escalation to a manager
Manager reviews the case and responds within 48 hours
If complaint remains unresolved, the Malta Gaming Authority can be contacted

The MGA is the final authority for disputes between player and casino. Contact to MGA should only occur after all internal channels are exhausted.

MGA Contact Details

Malta Gaming Authority
Building SCM 02-03, Level 4, SmartCity Malta
Ricasoli SCM1001, Malta
Email: [email protected]
Website: www.mga.org.mt

The MGA requires detailed documentation of the problem - email threads, screenshots, transaction IDs. The better documented, the faster the processing.

Common Contact Reasons and Quick Solutions

Verification Takes Too Long

Normal processing time is 24-48 hours. If longer, inquire via chat. Often it's due to unreadable documents - new uploads with better quality speed up the process.

Withdrawal Was Rejected

Check reasons in the notification email. Usually: bonus conditions not met, verification missing, or wrong payment method chosen. Support explains the exact reasons.

Bonus Wasn't Credited

Check if all conditions were met (minimum deposit, correct payment method, bonus checkbox activated). If yes, contact support with transaction ID.

Game Won't Load or Freezes

First clear browser cache and reload page. Second test different browser. If problem persists, inform support specifying which game and which device.

Forgot Password and Email Unreachable

Contact support with as many details as possible (name, address, recent transactions). Identity verification takes longer but email change is possible.

Feedback and Improvement Suggestions

Quatro is open to constructive feedback. If you have ideas how the platform could be improved, share them. Email to [email protected]

Not every suggestion gets implemented, but all get read. Some features existing today originally came from player feedback.

Reviews and Ratings

Honest reviews help other players make informed decisions. Positive and negative experiences are valuable. Main thing is authentic and comprehensible.

For negative experiences, direct communication with the casino is usually more productive than just public complaint. Problems can often be solved when both sides cooperate.

Important Notes

Live Chat and Email Support: Available 24/7, 365 days a year. Someone is reachable even on holidays.

Response Times: Chat usually under 3 minutes, email within 24 hours. During high volume (e.g. during major promotions) it can take slightly longer.

Languages: English and French available, plus several other languages. For Canadian players primarily English or French support is offered.

Sensitive Data: Never send passwords or CVV codes via email or chat. Legitimate support staff never ask for such information.

Canadian Player Support

Support understands Canadian context and can help with Canada-specific questions:

Common Canadian Inquiries

Interac transfers - processing times, troubleshooting, limits
Tax questions - while winnings are generally tax-free in Canada, support can provide general guidance
Provincial regulations - understanding how online gambling works in different provinces
Currency conversion - CAD is native currency, no conversion fees

Support staff are familiar with Canadian banking systems, payment methods and common questions from Canadian players. This eliminates many potential friction points.

Summary

Quatro Casino makes itself accessible. Multiple channels, fast response times, competent staff. Most problems can be solved within minutes, more complex cases in 1-2 days.

When uncertain, better to ask once too often than too little. Support is there to help, not to judge. Whether about technical problems, payments, bonuses or responsible gaming - communication is key.